Contact and Terms and Conditions.


For questions regardingabout our products and services, please contact us by filling out the form below.
Remember to include your order number so that we can find you and your order in our system.

Returns and exchanges:
We accept returns.

For returns:
Contact us within 14 days of delivery and return the item within 30 days of delivery.

Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We do not normally accept cancellations of orders, but please contact us if you change your mind about an order.

Please contact us if you have any problems with your order.

Please ensure you have the correct measurements and size before ordering clothing or shoes.
 

All items are manufactured after the order is received. Therefore, please allow 2-5 weeks for delivery.

Most of the products at Mollyrosenhoney are sourced from a supplier in London.

 

There are also goods from suppliers in Latvia.

 

In the Offers category, you will find product samples from suppliers in Hong Kong and Hangzhou, China.

 

When you click on the items, the item description will indicate where the supplier is located.

 

When ordering goods manufactured in England or Latvia:

The item will be shipped directly to you from the supplier. This is to ensure the fastest, cheapest, and most sustainable delivery to you.

 

When ordering samples and discontinued items from the Special Offers category, the items will be sent to you from Mollyrosenhoney's business address in Denmark. The order will be sent to you via GLS.

 

Please contact Mollyrosenhoney if you have any problems with your order.

Complaints:
When you shop at Mollyrosenhoney.dk, you have a 24-month right of complaint in the event of manufacturing defects.
If you have been unlucky enough to receive a defective item, please contact us immediately by email:
mollyrosenhoney@gmail.com
describing the defect and attaching photos of the item and the defect.
If the defect is approved, we will remedy the defect either through repair, a price reduction, or return.
The item must then be sent to mollyrosenhoney.dk within 14 days.
As the supplier of the defective item must be contacted, it may take some time to process the complaint, as the supplier is entitled to remedy the defect in accordance with the Danish Sale of Goods Act.
Complaints can only be made about defects that were present when the item was received, and not defects that have arisen due to incorrect use or wear and tear.

Mollyrosenhoney strives to provide customers with a positive and secure shopping experience.

Mollyrosenhoney also strives to make the shopping experience as environmentally friendly as possible.
We do this by ensuring that the selection at Mollyrosenhoney.dk is only manufactured after the order is placed.
This counteracts mass production,
reduces pollution, and better protects the environment and the employees who manufacture the goods.

We hope you enjoy your shopping experience at Mollyrosenhoney.dk.


GDPR:
Mollyrosenhoney is the data controller for personal data on customers who shop at Mollyrosenhoney.
We collect personal data in connection with the data you submit:
Name, address, email, and phone number.
We do this in order to send newsletters to everyone who has signed up for newsletters or has signed up for Mollyrosenhoney's Customer Club, as well as to process orders.
We also record which items have been purchased, the date they were purchased, and the price at which they were purchased.
This information is used to comply with the customer's right of complaint.

It is very important to us to take good care of all personal data collected.

If you wish to unsubscribe from the newsletter, you can do so at the bottom of the newsletter.
If you have been a customer of Mollyrosenhoney and wish to have your personal data deleted, you can request this by emailing
mollyrosenhoney@gmail.com

We hope you enjoy your shopping experience at Mollyrosenhoney.dk.

SE no.: 45005038
™Mollyrosenhoney